ENDING listings from ebay are screwing up inventory

[abctoysandcraft]

I went to delete 2 of my listings tonight and i went to sync so that the item on ebay would go away. Well, when you end and item from ebay it adds the quantity from ebay to prostores making the inventory more then what it is actually. Is anyone else seeing this issue, and is your inventory showing more then what you have???

[disco101]

Having the same problem...at least I think I am.

I don't think my inventory is sync-ing correctly. I just put up a quantity of 2 of a particular item, and I sold 3 of them.

I can't figure out where the problem is.

[sevans]

Yep. For a store item originally created in prostores, I ended it via ebay blackthorne yesterday so that I could auction it. When I went back to PS to make that listing inactive, I noticed the quantity had not decremented, so forced a manual sync, and quantity of PS item increased!!!

[railfand]

Yep. Me too. Why would PS INCREMENT inventory that is SHARED between the two sites. I understand this is how the product works if you do not share inventory - that is if you do not have multi-channel sync inventory turned on. This bug seems to ignore the multi-channel rules - reverting to former non sync rules.

My inventory is getting all messed up!

[valuesnmore]

As of yesterday, I was still having this problem. Has anyone heard any type of update in regards to when this will be addressed?

[Guac]

Hi gang - Just a quick update to let you know we're currently looking into this issue.

I did some research on it today and was able to duplicate the issue in my test store. It only appears to be an issue with Ended Listings. Until this gets fixed, I would suggest NOT using the Sync Quantities button when there are Ended Listings associated with the ProStores Product. Also note that if you have Product Sync enabled, instead of manually clicking on the Sync Quantities button, you can wait for the ItemUnsold Notification to be sent from eBay which will reconcile the quantities appropriately in ProStores.

Again, the Development team is currently looking into this. I'll update this thread once I get more information.


Take care,
Guac

[Guac]

Just a quick update to let you know a fix was rolled out for this lastnight.


Take care,
Guac

[railfand]

Guac,

Thank you!

[lakesidereels]

Originally Posted by Guac

Hi gang - Just a quick update to let you know we're currently looking into this issue.

I did some research on it today and was able to duplicate the issue in my test store. It only appears to be an issue with Ended Listings. Until this gets fixed, I would suggest NOT using the Sync Quantities button when there are Ended Listings associated with the ProStores Product. Also note that if you have Product Sync enabled, instead of manually clicking on the Sync Quantities button, you can wait for the ItemUnsold Notification to be sent from eBay which will reconcile the quantities appropriately in ProStores.

Again, the Development team is currently looking into this. I'll update this thread once I get more information.


Take care,
Guac

Unfortunately, it is a 7 hour wait for this to work so you can re-list the Pro Stores item back on Ebay. Sure would be nice to be able to immediately relist a Pro Stores item on Ebay. Always end up waiting till the next day to list. There must be a better way...