Sales in a Click Email Marketing Configuration

[oakley6916]

Yes it is very poor customer service. I have sent 2 emails now (and I'm about to send a 3rd) asking them to close my account. No one has answered and now they just charged me another $111 for there poor service that I don't want.

It's pretty good that they can't answer and email to close an account but they can charge me right away.

[kaseyspitstop]

Originally Posted by oakley6916

Yes it is very poor customer service. I have sent 2 emails now (and I'm about to send a 3rd) asking them to close my account. No one has answered and now they just charged me another $111 for there poor service that I don't want.

It's pretty good that they can't answer and email to close an account but they can charge me right away.

$111.00? holy cripes..I didn't even see it being that much for 10,000 emails

[oakley6916]

Yes SIC is very exspensive they have NO CUSTOMER SUPPORT and they have VERY FEW features... What a great combination.

I was going to post a pic of that part of the bill so you could see but I can't seem to figure out how to upload a pic from my computer.

But this is how the bill I got last night looked

Subscribers Cost
250 included $6.95
4898 additional x $0.02 = $97.96
Tax $6.30
Total: $111.21

[oakley6916]

Okay so now Sales In A Click finally emailed me back after I have spent the last week trying to get ahold of them and they said we never got any emails from you. Then they basically said it's just to bad and they are not going to refund the $111 they charged me.
Sales In A Click is a horrible service with horrible customer service and I will NEVER recommend them to anyone again.

If you are using SIC I would recommend that you cancel your account and you move to AWeber. They are much more reliable and they have way more features. SIC is a garbage service.

[1alan5]

All,

Thank you for informing us of the issue that had affected some of you trying to use Sales in a Click.

We apologize for the inconvenience. Please let us know if you have any further issues.

We do have a number of merchants successfully using the service who find the automation and syndicated content to be working very well for them in terms of driving repeat business without a lot of additional time and effort. If anyone would like a few references, please send me a note and I can see about putting you in touch with them.

Thank you,

Lin
ProStores