Missing Order?

[mychristianvalue]

When a customer places an order we have a copy of the confirmation sent to our company e-mail.

Occasionally we'll receive the e-mail confirmation but there will be no record of the order in our PS order logs.

No record of the invoice. No record of the confirmation #. As if the order never existed.

I can only assume this is a glitch in the system, but what an annoying an problematic glitch it is.

Would love some insight, or possible solutions. Thanks!

- Aaron

[celebra1]

It sounds like you're using PayPal. If so, the email gets generated sometimes even though the transaction hasn't completed. Yes, a glitch.

[winterdd]

I agree that this is a nuisance. I generally "confirm suspicions" by looking at the orders.log file in the prostores/log folder. It is a bit cryptic, but at least allows you to see that an order was cancelled...

[Butterfly5]

Well, I have a similar problem--using Paypal (Of course).
I received an email with an order confirmation, but no payment. Fine, so now I have to double check for payments.
BUT, I have an order in PS, for which I DID NOT receive an email order confirmation. I had no record of this order, except in PS. I checked Paypal, and the payment is there. What happened there? Another "glitch"?

And, I have a Pending Order on my "home" page in admin, but when I click on it, it says there are no pending orders. What? It's still there, but it's not. What is going on?

Any suggestions or ideas?

Thanks,
Suzanne

[Littledogfashion]

I have the same thing happening in my store.

I received an order confirmation and when I checked, it was not in the pending order log but in new customer orders. Thinking that the person obviously used Paypal, I checked my account. Nothing.

Contacted customer via email to see if this was a mistake and he just wanted to be on the mailing list, but have not received his response.

I am not sure what to do about that. I have no clue what was ordered, if anything....

Very puzzling indeed.